Return Policy

Returns Policy

Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to the Seller on the Gourmetdelight website. Following situations may arise:

  1. Item was defective
  2. Item was damaged during the Shipping
  3. Products was / were missing
  4. Wrong item was sent by the Seller.

Return could also result in refund of money in most of the cases.

Points to be noted

We encourage the Buyer to review the product before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

Buyer needs to raise the return request within 2 days from the date of payment realization. Once the Buyer has raised a return request by contacting Us we will explain the return mechanism.

For returns the following parameters needs to be ensured by the Buyer:

Category

Condition of Return

Bakery & Confectionery

Items cannot be replaced

Organic Vegetables & Fruits

Items should be in their original packaging

Rice Cereals & Pasta

Items should be in their original packaging

Cheeses & Vinegars

Cheeses are non-returnable, Vinegars should be in their original packaging

Oils & Condiments

Items should be in their original packaging

Nuts, Pickles & Spices

Items should be in their original packaging

Coffees & Teas

Items should be in their original packaging

Super Foods

Items should be in their original packaging

Regional Superstars

Items should be in their original packaging

Juices & Preserves

Items should be in their original packaging

Kitchen & Dining

Items should be in their original packaging

If the product being returned is not in accordance with the above parameters, then the Buyer shall not be entitled to any refund of money from Gourmetdelight

Shipping cost for returning the product shall be borne and incurred by Gourmetdelight

Replacement

A Buyer can request for replacement whenever he is not happy with the item, reason being damaged in shipping, Defective item, Item(s) missing, wrong item shipped.

Please be mindful of the following

The Buyer needs to raise the replacement request within one working day from the date of delivery of products. Buyer has to raise a replacement request by contacting Us on the number provided on the Website. Once the replacement request has been raised, the following steps shall be followed:

1. Buyer will be asked for the "Reason for Return". Among others, the following are the leading reasons:

  • The item while Shipping was damaged
  • The item is deemed not worthy of consumption.
  • Item(s) were missing
  • Wrong item sent

2. In case Gourmetdelight accepts the replacement request, the buyer shall be required to return the product to gourmetdelight and only after return of the product, Gourmetdelight shall be obliged to provide the replacement product to the Buyer.

3. Incase Gourmetdelight rejects the replacement request, the Buyer can choose to raise a dispute by writing to info@Gourmetdelight.in

In case the product is out of stock Gourmetdelight will provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

All shipping and other replacement charges shall be borne and incurred by Gourmetdelight.

Disputes (Resolutions) Policy

Overview

What are the various types of 'disputes'?

Following are the indicative examples of potential disputes:

1. Wrong item received

2. Item Not as described

  • Damaged or Seal broken on Product
  • Description/Specification Wrong
  • Defective

In case Buyer raises a dispute, then Gourmetdelight will try to resolve the dispute. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned.

Disputes via Chargeback

Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:

1. Item not received CB - Buyer hasn't received the item. Refund will be created in accordance with the dispute policies

2. Unauthorized CB - Buyer hasn't made this particular transaction. Refund will be created in accordance with the dispute policies.

3. Item not as described - meaning item is not what Buyer expected. Dispute will be decided in accordance with the dispute policies

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